When a membership gift voucher is bought the buyer will receive a voucher code by email to give to the recipient. The gift membership will start the day recipient redeems the voucher.

Gift voucher codes are valid for 12 months from the date of purchase.

The buyer has a 14-day cooling-off period that begins the day after they make the purchase of a gift voucher. After the cooling-off period, or once the gift has been redeemed, the buyer can no longer cancel the membership gift voucher and is no longer entitled to a refund.

After the gift has been redeemed, the recipient may end their membership at any time. The recipient will not be entitled to a refund.

To cancel, you need to contact member services. You can do this by:

• Emailing support@which.co.uk
• Calling 029 2168 2114
• Using Live Chat
• Writing to: Which? Customer Service, 3 Capital Quarter, Tyndall Street, Cardiff, CF10 4BZ

Make sure you state your name, address, email address and the date you wish to cancel if writing. Email subject lines should be ‘cancel’.

Gift memberships are one-off payments for 1 year and do not automatically renew.

At the end of the membership year, both the purchaser and the recipient will receive renewal communications. To continue the membership, you can either subscribe online, or contact the member services team using the details above.

See full Terms & Conditions for more information.

If you have any questions about Which? gift memberships please get in touch by phone or email:

Call: 029 2267 0000

Mon - Fri 9am to 5pm, Sat 9am to 1pm
Standard call rates apply

Live Chat

Mon - Fri 8.30am to 8pm, Sat & Sun 9am to 5pm

Email: support@which.co.uk